Privacy policy
Privacy Policy
Tile Rescue Products Pty Ltd
Last updated: January 2026
Tile Rescue Products Pty Ltd (we, us, our) operates the online retail store at https://tilerescueretail.com/. We are committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website, creating an account, or purchasing products from us, you agree to the terms of this Privacy Policy.
1. Who We Are
Tile Rescue Products Pty Ltd
ABN: 22 169 324 716
Website: https://tilerescueretail.com/
Email: sales@tilerescue.com.au
Address: 11 Maxwell Street, Tea Gardens NSW 2324, Australia
Tile Rescue Products Pty Ltd is responsible for the personal information collected through this website and online store.
2. Personal Information We Collect
We may collect personal information when you:
- Place an order through our online store
- Create or log in to a customer account
- Subscribe to marketing communications
- Contact us via email or website forms
- Interact with our website features
The personal information we collect may include:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Order details and purchase history
Providing personal information is necessary to process orders, deliver products, and provide customer support.
3. Payment Information
Payments made through our online store are processed securely by third party payment providers integrated with Shopify.
Tile Rescue Products Pty Ltd does not store or process credit card details. Payment information is handled directly by the payment provider in accordance with their security and privacy practices.
4. Automatically Collected Information
When you visit our website, we may collect information automatically through cookies and similar technologies. This may include:
- IP address
- Browser type and device information
- Pages viewed and time spent on the site
- Referring websites or search terms
This information is collected to improve website functionality, analyse performance, and support marketing and advertising activities.
5. How We Use Personal Information
We may use personal information to:
- Process and fulfil orders
- Communicate with you about orders, shipping, or enquiries
- Provide customer support
- Manage customer accounts
- Improve our website and product offerings
- Send marketing communications where consent has been given
- Meet legal, regulatory, and compliance obligations
We do not use personal information for purposes unrelated to the operation of our online retail business, except as permitted by law.
6. Direct Marketing
We may send marketing communications about our products, promotions, or offers if you have opted in or where permitted by law.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails, or
- Contacting us directly using the details below
7. Disclosure of Personal Information
We do not sell, rent, or trade personal information.
We may disclose personal information to:
- Third party service providers involved in payment processing, order fulfilment, delivery, website hosting, and marketing
- Shopify and related e commerce service providers
- Analytics and advertising providers such as Google or Meta
- Government authorities where required by law
The website and online store are hosted on Shopify, which provides the e commerce platform that allows us to sell our products and services to you.
Some third party service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in accordance with Australian privacy laws.
8. Cookies
Our website uses cookies and similar technologies to:
- Enable core website functionality
- Analyse traffic and user behaviour
- Support advertising and remarketing campaigns
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
9. Storage and Security of Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely using industry standard safeguards. Access is limited to authorised personnel and trusted service providers where required for business operations.
Personal information is retained only for as long as necessary to fulfil its purpose or meet legal and regulatory requirements.
10. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.
Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.
11. Complaints
If you believe your privacy has been breached or have a concern about how your personal information has been handled, you may contact us at:
Email: sales@tilerescue.com.au
We will investigate the complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. External Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be published on this page.
Continued use of the website indicates acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Tile Rescue Products Pty Ltd
Email: sales@tilerescue.com.au
Address: 11 Maxwell Street, Tea Gardens NSW 2324, Australia
